NSIT: Computing, Networks & Phones

NSIT-Supported Administrative Units
Including: Office of the President, Office of the Provost, Office of Legal Counsel, Bursar's Office, Registrar's Office, Athletics, Career and Placement Services, Facilities Services, Comptroller's Office, College Admissions, portions of NSIT, University Human Resources Management, PSD Local Business Center, SSD Local Business Center

Support Line (4-TECH)
http://nsit.uchicago.edu/groups/support/
support@uchicago.edu
773-834-8324

• Help desk support by phone and email
• Desk-side assistance for software, connectivity, and performance issues
• Centralized daily backup via TSM system
• Software restoration on leased equipment due to software corruption
• Migrations of select software and data from old equipment to new, leased equipment
• Asset management and problem resolution through Remedy Asset Management system

Biological Sciences Division

BSDIS Service Desk
http://help.bsd.uchicago.edu/
help@bsd.uchicago.edu
773-702-3456

• Help desk support by phone and email
• Desk-side assistance for software, connectivity, and performance issues
• On site repair of supported machines under warranty
• Centralized server administration
• Email
• Calendaring
• File sharing
• Backup and data storage
• Security consulting for servers and workstations
• Website hosting and web-related support
• Application development to meet division-wide and multi-departmental needs

College

College IT
http://collegeit.uchicago.edu/
collegeit@uchicago.edu
773-834-2189

• Computer purchase consulting
• Hardware and software installation and support
• Network connectivity assistance
• Security consulting
• IT project planning
• Calendaring
• File sharing
• Backup services
• Server administration
• Virtual Mailroom for communicating with undergraduates at mailroom.uchicago.edu
• Staff located in Harper, the BSLC, and The University of Chicago Center in Paris

Divinity School

Bill Geraci
divcomphelp@uchicago.edu
773-834-1844

• Help ordering and setting up computers and related hardware
• Help using University supported applications such as email and Microsoft Office

Booth School of Business

Help Desk
http://portal.chicagobooth.edu
helpdesk@ChicagoBooth.edu
773-702-7414

• Purchasing consulting
• Blackberry
• Equipment Loan Program
• Personal computing set-up and Break Fix
• Computing home support
• Audio/visual classroom assistance/special requests
• Exchange email account
• Storage and backups (PeerSync)
• Assistance with web page design and services
• Blackboard support
• Research assistance

Harris School of Public Policy Studies

Harris School Information Technology
http://harrisschool.uchicago.edu/resources/HSIT/
hsit@uchicago.edu
773-702-6088

• Data storage and analysis capabilities in a secure UNIX environment
• Desktop and laptop support
• A wide array of server-based software packages and applications

Humanities Division

Desktop Support
humanities-computing@uchicago.edu
773-702-6085

Research Computing
Lec Maj
http://humanities.uchicago.edu/research
lec@uchicago.edu
773-834-8703

Desktop Support

• Technical support
• Purchases and installations
• Creation of new CNetIDs
• Short-term loaner computers and LCD projectors

Research Computing

• Technical consultation, planning, prototyping and training on faculty projects
• Project data file sharing and archiving
• Data visualization and modeling
• Database and application development
• Language Archives audio digitization

International House

Technology Coordinator
i-house-technology@lists.uchicago.edu
773-753-2293

• Guest and resident technical support and troubleshooting
• I-House Computer Lab support
• Conference and meeting wireless access
• Web site updates and questions

The Laboratory Schools

Information Systems Group http://www.ucls.uchicago.edu/is/
is@ucls.uchicago.edu
773-702-1852

• Hardware and software purchase
• Hardware and application support
• E-Mail
• File Storage
• Backups
• Database and Web implementation
• Server management
• Technology integration strategies
• Professional development for N-12 teachers

Law School

Law School Help Desk
helpdesk@law.uchicago.edu
773-834-5300

• Computing/technology support for all faculty, staff, and students

Physical Sciences Division

Steven Bandyk
http://psdcomputing.uchicago.edu
psdds@uchicago.edu
773-702-6431

• Windows and Macintosh computer support
• General IT consultation at a Divisional Level
• Linux/Unix support at a Departmental Level

Residential Computing

http://housing.uchicago.edu/residential_computing/
rescom@uchicago.edu

• Provides connectivity and information technology services and support for those living in the University of Chicago's Residence Halls and Commons

School of Social Service Administration

Richard Kass
http://ssait.uchicago.edu
help@ssa.uchicago.edu
773-834-1317bu

• Hardware and software purchase
• Hardware and application support
• Database development
• Survey form development
• Web-based development
• A/V equipment and support
• Email support
• Telephone support
• Data backup
• Mobile communication with data access to email
• CHALK assistance

Social Sciences Division

Computing Services

Ambrose Cohen
http://sscs.uchicago.edu
sscstech@uchicago.edu
773-834-4146

Bart Longacre
Server Group Manager
blongacr@uchicago.edu
773-834-2975

• Desktop support for social science division and NORC faculty and staff
• Server support for specific research areas
• Administrative computing support for the division, including home pages for the division and Local Business Center (LBC)
• Software development
• Data Archive, which supports the archiving, storage, maintenance and retrieval of pertinent data sets for the Social Science Division and NORC Research Centers
• Geographic Information Systems and Science (GIS), consulting and research concerning spatial analysis and GIS tools

The University of Chicago Library

Library computer services & facilities
http://www.lib.uchicago.edu/e/using/computing/

• Information about computers and computing labs
• Connecting to the wireless and ethernet
• How to get computing assistance