Contact Us

Tech Support
support@uchicago.edu
773.834.TECH

Help us help you

We need certain information to solve your problem.  We will certainly help you find the information if you're not familiar with it, but we can address your problem much more quickly if you have as much as possible of the following information available: 

  • who: CNetID, phone number, e-mail address
  • what: clear description of the problem
  • which: hostname, IP address, ethernet address of computer 
  • where:  building, room, jackID 
  • when:  When did things work last?  When was problem noticed?
  • how: Can the problem be reproduced?

    • Home  > Report A Problem

    Known Network Problems

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    Report a Problem

    Tech Support

    The Tech Support group answers all questions about the configuration and use of supported applications or devices, and serves as first responder for network issues during their business hours. They will be able to direct your concerns appropriately.

    support@uchicago.edu
    773.834.TECH

    Network Jack Problems

    Problems with a jack in the wall can be reported via the Network Jack Service Request Forms. Jack problems can also be reported by phone to 702-9100. Any requests for new jack installations should be directed here as well.

    After Hours

    773.702.9100

    This number is most useful in case of an emergency outside of normal business hours as you will eventually reach a person rather than a machine.

    noc@uchicago.edu

    Network problems of a non-emergency nature can be reported by e-mail.

    Comments or Suggestions

    noc@uchicago.edu

    Network related issues and concerns can be sent by e-mail to the Network Operations Center.