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Accounts Documentation Home | | Password Soup | Changing Your CNet Password | Account Closure, Eligibility & Information | Preparing for Account Transition or Closure | FAQ

Account and Password FAQ

If your question is related to account closure, you should examine NSIT's Closure Policy and Timeline.

  1. CNetID? CNet password? What are those for?
  2. I forgot my CNet password... how can I reset it?
  3. I don't remember my CNetID... can I look it up?
  4. I want to change my CNetID, what do I do?
  5. My attempt to create an account failed... why?
  6. What's the difference between my @midway and @uchicago email addresses?
  7. I was trying to change my password, but it says my account is locked!
  8. I used to be a student, but now I'm a staff member (or vice versa).
  9. I lost my password, can I recover it?

  1. CNetID? CNet Password? What are those for?

    Most people have more usernames and passwords than they'd care to remember; to address this problem, NSIT has moved toward a single set of credentials for authenticating against all common NSIT services. The result of this is the CNetID and CNet passwords - a single username/password pair to authenticate against as many services as possible.

    For additional details, read our password soup article.

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  2. I forgot my CNet password ... how can I reset it?

    If you've forgotten your CNet Password (or even if you haven't), you can change your CNet password through the CNet Account Management website. If you are unable to reset it through the CNet website, you can reset it in person at the Identification and Privileges Office (IPO) in the Regenstein library.

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  3. I don't remember my CNetID... can I look it up?

    Yes, you can look up your CNetID, as well as a lot of other information about your account through the Directory Search -- just put in your name and you're ready to go.

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  4. I want to change my CNetID, what do I do?

    CNetIDs cannot be changed at this time. If you want to change your CNetID because of harassment, stalking, or other such factors, contact abuse@uchicago.edu to discuss the situation. If you're looking for an alternate email address, you should create an alias.

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  5. My attempt to create an account failed... why?

    If you are unable to create a CNetID online at the CNet Account Management website you may fall under one of the following cases:

    • You aren't in the system yet
    • You have misentered information in the system
    • You are not eligible for an account.

    To determine which of these is the case, contact the Identification and Privileges Office (IPO).

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  6. What's the difference between my @midway and @uchicago email addresses?

    For almost all purposes there is no difference between @midway and @uchicago addresses. You should only give out your @uchicago.edu address, as @midway.uchicago.edu addresses are considered deprecated and only maintained as a legacy service.

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  7. I was trying to change my password but it says my account is locked!

    This is generally because you've tried and failed to authenticate a total of ten times. Talk to the Identification and Privileges Office (IPO) to unlock your account. This is a security precaution to prevent someone from trying to break into your account through brute force guessing.

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  8. I used to be a student, now I'm a staff member (or vice versa)... what happens?

    While some changes are made to your account when you switch between student, staff, or faculty status your account name and password are unaffected. In other words, while you may be using different services, you will access them in the same way.

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  9. I lost my password, can I recover it?

    No, you cannot recover a lost password - it was hashed (encrypted) in a non-recoverable form as soon as you created it. This is security mechanism that helps ensure that your password can't be compromised.

    While you can't recover the old password, you can change your CNet password if you've lost it (or even if you haven't). If you can't reset your password online, contact the Identification and Privileges Office (IPO) at 773-702-8782.

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Last updated: 9/3/09