Voice & Data Networking Survey Results
Voice & Data Networking Survey Results
We post here the results of a survey we send to clients when most types of NSIT Client Services work requests are completed. Our survey solicits feedback about their satisfaction with their interaction with staff, services they received, and timeliness of our response.
Our response rate for February 2009 was 69%, and our overall response rate since beginning the online version of our survey in December 2007, is 42%.
Our surveys gauge satisfaction with customer service inquiries; voicemail additions, changes and removals; phone installations, moves or removals; jack wiring requests; authcodes; calling cards; cellular voice and data services; and pagers.
This page displays summary data. Links above will take you to detailed results and free-form comments we have received.
All are welcome to file a free-form survey at any time, by visiting our survey page. You are also welcome to comment about our service by contacting us at 2-9100, option 4, sending us an email at 29100@uchicago.edu, or filling out our web comment form.
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| Month | Responses | Overall Satisfaction | Legend |
| October 2009 | 27 |
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| September 2009 | 30 |
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| August 2009 | 12 |
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| July 2009 | 26 |
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| June 2009 | 21 |
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| May 2009 | 32 |
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| April 2009 | 29 |
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| March 2009 | 24 |
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| February 2009 | 57 |
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| January 2009 | 32 |
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| December 2008 | 58 |
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| November 2008 | 52 |
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| October 2008 | 64 |
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| September 2008 | 50 |
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| August 2008 | 48 |
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| July 2008 | 63 |
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| June 2008 | 54 |
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| May 2008 | 67 |
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| April 2008 | 67 |
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| March 2008 | 58 |
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| February 2008 | 68 |
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| January 2008 | 72 |
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| December 2007 | 52 |
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Last updated: 10/28/09