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Home > NSIT Policies > NSIT Account Closure Policies and Procedures > Account Closure - FAQs

NSIT Account Closure Policies and Procedures

| FAQs

FAQs

Account Extensions and Closure Exemptions

Account Eligibility and Current Status Questions

Account Closure Questions

Appeals Questions



Account Extensions and Closure Exemptions

  • I really need my account services—how can I get an extension or an exemption from account closure?
    NSIT does not have the authority to grant exemption from closure or account extensions. Exemptions and extensions must come from the authoritative sources of data about the University community—the Registrar’s Office for students, The Provost’s Office for faculty, and UHRM for staff members.

    Students who wish to maintain their account services must have an “active” affiliation. Your Dean of Students office can assist you in determining which status is both appropriate for your situation and will provide eligibility for the services that you require. Faculty may appeal closures by asking their Dean to approve and request concurrence of the Chief Information Officer, and staff may appeal closures by sending justification to acctcls-stf@cticket.uchicago.edu. Please note that exceptions-granting is extremely rare and that the account closure process is automated. If you have received account closure notices, you should expect your account to close at the specified time and date unless you have heard otherwise EVEN IF YOU HAVE FILED AN APPEAL.

Account Eligibility and Current Status Question

  • I'm a student on Leave of Absence-am I eligible for account services?
    Yes, students on official LOA status are eligible for up to four quarters of eligibility after their last quarter of active enrollment.
  • I have a Category 2 restriction on my account. Will that affect my eligibility for account services?
    After six months of Category 2 restriction, students are officially withdrawn from the University. Once a student is withdrawn, the account closure process begins immediately. If you have been withdrawn and you have received notice of account closure, your first step is to clear your restriction. Once the restriction is cleared, you must appeal to your Dean of Students' office to be readmitted to the University. Upon readmittance, you must notify the Registrar's Office of your change in status and request that your record be modified for the current quarter to reflect your active status. Some departments' Dean of Students' office will contact the Registrar's office for you. Please check with your department to be sure.
  • I'm on disciplinary leave, may I keep my account services?
    No, students who hold the status "Barred" may not maintain account services. Once the disciplinary leave is complete, your department will authorize the change in your status to "active" and you will become eligible to reclaim account services. Please remember that all your files are deleted when your account closes and remove any files that you wish to keep before the closure date.
  • I'm a lecturer who has a contract that is renewed quarterly. If I am not rehired next quarter but plan to return the following quarter, will I lose my account privileges?
    If your appointment ends after the current quarter, you will lose your account privileges before the following quarter begins. You will get a 30 day grace period after your appointment ends, followed by the 45 day schedule for the account closure. Once the account closure schedule begins, you will receive several notifications alerting you to the date of your account closure.
  • I'm a lecturer who works two or three quarters a year. Will I stay "active" in the system and eligible for account services all year?
    Your contract will provide the end date for your appointment. Your department should also be able to provide that information to you. You will remain active in the systems through the end of your appointment.
  • I'm a staff member on Long Term Disability. May I keep my account services?
    Long Term Disability (LTD) is not an eligible status for maintaining account services. You may reestablish services when you return to active status.
  • I'm a staff member who used to work full time. I have now taken a temporary position. May I still keep my account privileges?
    Yes, both temporary and part time positions are eligible for account services.
  • When I graduated, I took a position as an assistant to a faculty member. My work is being paid through a private grant rather than through the University. How can I maintain my account services?
    Unless you are employed directly by the University, you are not eligible for account services. However, your department may request services for you through the Trusted Agent program. You may find your Trusted Agent (in order to petition for services) here: http://nsit.uchicago.edu/services/tag/trustedagents/
  • I'm an academic, do I get a grace period after my appointment ends?
    Yes. The Provost's Office automatically applies a 30 day grace period for all academic appointments (faculty and Other Academic Personnel). Your account closure will begin once the grace period is over.
  • My severance agreement with my former boss says I can maintain my account services indefinitely. Why are you sending me a closure notice?
    NSIT has no control over severance packages, and cannot grant exemptions to closure because of a severance package agreement. You should take up the matter with your former department, who will need to take it up with UHRM.

Account Closure Questions

  • What is the Amnesty period and how do I use it?
    The Amnesty period is a self-selected week-long period of time after account closure during which your account reopens and you may re-enter your account and move any files that you wish to keep. You may initiate your Amnesty period any time after your account closes up until one year after closure. Please go to this website to begin: https://cnet.uchicago.edu/amnesty
    Please note that your Amnesty period may not be paused, extended or restarted once it has been initiated. Once your Amnesty period is over, your files will be automatically and irrevocably destroyed.
  • May I maintain email forwarding once my account closes?
    Only alumni of the University may maintain email forwarding once they have left the University. Academics, staff, and former students will all lose email forwarding once their account services close.
  • I neglected to remove all my files before my account closed. Is there a way for me to get back those files?
    Yes, you may use your Amnesty period. Any time after your account closes until one year after closure, you may elect to use your Amnesty. It is an automated, self-selecting program that allows you to reopen your account services for one week in order to move any files that you neglected to move before closure. Once your Amnesty period ends, your account and all files will be closed irrevocably.
  • I misunderstood the notice regarding Amnesty and have neglected to remove all my files before my Amnesty period ended. Is there a way for me to get back those files?
    No, once your Amnesty period has ended, your account and all files are destroyed. NSIT cannot retrieve them.
  • May I opt to keep my wireless access active until the second closure (42 days after my first notification)?
    No. Wireless access closes for everyone (with the exception of alumni, who maintain wireless access after they've left the University) one week after receiving the first notice of account closures (Day 10 after dropping out of "active" status).
  • My account was closed and my Amnesty period used. Now I've been rehired. Is there any way to retrieve my old files?
    No, after one year or after the Amnesty period is over (whichever comes first), all files are destroyed. You may claim new account services and will get the same CNetID that you had previously, but all files will be gone.
  • What if I miss your notification of account closure-will you give me extra time to move my files?
    You may use your Amnesty period to move your files if you missed the notifications of account closure (you will receive multiple notices of closure before both the first and the second closure).
  • Because many of our clients contact me directly, my department would like to maintain my account as a departmental account once I leave. Is this possible?
    Sharing accounts is a violation of the Eligibility and Acceptable Use Policy and is not allowed on NSIT systems. NSIT encourages staff members who are leaving the University to work with their departments to provide a smooth transition. There are several things that can help: 1. During your transition away from the University, forward any email intended for the department to the appropriate person; 2. Consider setting up a vacation message with both the new departmental contact information and your new personal contact information; 3. Make sure that your department has set up a mailing list address for all public functions to limit the personal email exposure.

Appeals Questions

  • I'm an unregistered student trying to finish my coursework. How can I maintain my account privileges?
    Students must maintain "active" status in order to be eligible for account services. There are many "active" student statuses designed to meet various student needs. Please contact your department to see which status is both appropriate for your situation and will provide eligibility for the services that you require.

Last updated: 4/11/08