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Cellular Device Safety

Read our Guidelines for Using Cellular Devices Safely to learn about the University's guidelines for using a cellular device while driving.

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Cellular Phones

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Cellular Phones FAQs

What do I do if my phone is not working?

Will my unused minutes roll over?

How do I change my plan or cancel my service?

What do I do when equipment is defective within 30 days?

What do I do when equipment if defective and outside the 30-day warranty period?

What do I need to do to use my service overseas?

Is there any information on working with xMail?

What is customized call restrictions?

What is 5-digit dialing?

Do I have to order customized call restrictions and 5-digit dialing together?

Can you establish different restrictions for incoming and outgoing calls?

How do I get help with or training on my Treo, BlackBerry, or SmartPhone?

What do I do if my phone is not working?

Visit the Phone Problems page.

Will my unused minutes roll over?

Yes, all AT&T accounts opened through the University of Chicago have roll over minutes, as well as, unlimited nights and weekends.

How do I change my plan or cancel my service?

You must contact NSIT if you wish to change or cancel your cellular service. Your written request can be submitted by email to 29100@uchicago.edu.

In the case of cancellation, you may complete our online order form.

Please note: If you cancel services but still have time left on your contract, you will be charged a $175.00 early termination fee.

What do I do when equipment is defective within 30 days of purchase?

Visit the Phone Problems page.

What do I do when equipment if defective and outside the 30-day warranty period?

Visit the Phone Problems page.

What do I need to do to use my service overseas?

International Dialing plans are designed for the purpose of calling from the US to other countries. International Roaming plans are designed for use when travelling and can and generally should be added prior to your departure. These international voice services may be added and removed at will, but should be kept on the account for 30-90 days following your return, or until you note that the international charges have been applied to your plan.

International Data plans designed for receipt and sending of email while travelling, must be added for a minimum 12-month term.

Currently, there are no AT&T international plans for text, picture, or video messaging. Standard rates apply: $.58 per outgoing message and $.18 per incoming.

For information or help when in the US, call 1 800-335-4685.
When traveling internationally, call the International Roaming Group at +1+(916) 843-4685.
Password: (NSIT)

Visit http://www.wireless.att.com/learn/international, for more information and suggestions when traveling.

Is there any information on working with xMail?

Yes, please go to the xMail Documentation page to find xMail FAQs and information on many other useful help topics concerning the service.

What is customized call restrictions?

Customized call restrictions is a feature that allows you to define rules for outgoing and incoming calls. You can set up cal restrictions based on area code, prefix or phone number (such as 411 or 900-numbers), or date factors (day of week, time of day, specific date).

For more information on customized call restrictions, including order forms, go to the Customized Call Restrictions page.

What is 5-digit dialing?

5-digit dialing is a feature that allows you to dial a 5-digit campus extension from your cell phone to call any University of Chicago prefix (702-, 834-, 753-, and 5-xxxx) just as if it were a campus phone. This service is different from the One-Number service, which allows you to have multiple phones ring when someone calls your University phone number.

For more information on 5-digit dialing, go to the 5-Digit Dialing page.

For more information on One-Number, go to the One-Number page.

Do I have to order customized call restrictions and 5-digit dialing together?

You can order customized call restriction and 5-digit dialing separately. However, when you order one of these features, you can get the other feature at no additional charge.

Can you establish different restrictions for incoming and outgoing calls?

Yes, you can set up different restrictions for incoming and outgoing calls. Your incoming and outgoing restrictions do not need to mirror each other.

How do I get help with or training on my Treo, BlackBerry, or SmartPhone?

You can get help with your cellular phone by calling NSIT at 2-9100, Option 3, or by calling AT&T Business End User Care at 1-800-331-0500.

From time to time, NSIT arranges classes. Click on the following link to view training for Treo, Windows Mobile, and BlackBerry users.

PDF and Flash training materials are also available:

BlackBerry Tips & Tricks

Online Flash-based BlackBerry tutorials

Online Flash-based Palm Treo tutorials

Last updated: 11/2/09