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Apple iPhone at UChicago

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Setting up your iPhone

This page is meant to assist you in configuring your iPhone for your work at the University. Please feel free to contribute any suggestions you have by emailing support@uchicago.edu.

See:

iPhone Tips

iPhone Support

  • General iPhone support: http://www.apple.com/support/iphone/phone/
  • All technical support for the iPhone is handled by Apple directly.
    • If you purchased AppleCare, please call the AppleCare dedicated iPhone team: 800-800-2775 opt 3
    • Otherwise please call Apple Technical Support at 800-694-7466
    • Apple has three warranty or repair options: the first and most common is an active exchange in which they will send a replacement device and place a hold on your credit card for the value of the replacement device until your original is returned. This is best because it requires only a few minutes downtime as you swap the SIM card and resynchronizes with iTunes, but the credit hold is of concern to some. Second, you can ask Apple to send a prepaid box to return your device in, or, third, you can take the device to an Apple Store Genius Bar for repair. These require several days' downtime while awaiting receipt of the new phone but incur no immediate cost.

UChicago WiFi

To our WiFi network, the iPhone appears like any other computing device. You must authenticate through the same steps. However, the iPhone, in an effort to conserve battery power, will regularly attempt to close network connections. During periods of even relatively short inactivity your iPhone may disconnect from the WiFi network. When this occurs, you will need to periodically reconnect by opening a Safari page, reloading a page and re-authenticating to the wireless network. Additionally, as you roam across campus and pass from one area to another, the Access Point your iPhone is connected to may change; this may require re-authentication. See http://wireless.uchicago.edu for more information.

UChicago VPN

The current University of Chicago VPN configuration does not support the iPhone.

Setting up your Mail

Using xMail

Configuration is fairly straightforward, assuming you have the software update 2.0 installed. This is a free upgrade for iPhones and $9.95 for iPod Touch. When your devices are connected to your computer, iTunes will present the relevant upgrade options.

  1. Tap Settings → Mail, Contacts, Calendars → Add Account → Microsoft Exchange
  2. Configure settings
    1. Email, enter: yourcnetid@uchicago.edu
    2. Domain, enter: adlocal
    3. Username, enter: yourcnetid
      (Please note that earlier versions of the Apple iPhone software did not provide and entry for a Domain and you would consequently enter, adlocal\yourcnetid in the Username field, something which was discontinued with version 2.1 of the Apple iPhone software. If you don't see the Domain request field, please update your iPhone's OS.
    4. Password, enter: your CNetID password
    5. Description, enter: something descriptive like xMail to help you differentiate this from other email accounts you may create (i.e. google, yahoo, or other).
    6. If successful, the iPhone will automatically obtain the server name, xmail.uchicago.edu. However, if the auto configuration failed you will be prompted to enter the Server. Enter: xmail.uchicago.edu. Tap Next in upper right corner. It will then verify the configuration. You may be required to re-enter your password.
    7. You will now be prompted to "Select info to synchronize using Exchange." The default is to synchronize your Mail, Contacts, and Calendars. We suggest these all be set to "on," so that each of these synchronizes wirelessly with Exchange.
    8. Tap Save
  3. Your account will configure synchronization. This will take moment or two. You will be sent to the main Accounts screen, where you can stop or proceed with options as noted below.
  4. Optional things you can set
    1. Signature: from the Home screen, tap Settings → Mail, Contacts, Calendars → Signature and type what you would like to appear as a email signature when sending mail from this device. Please note that this signature is the same across all accounts set up on the device.
    2. Time Zone Support: From the same screen as Signature, tap Time Zone Support. This is set to "OFF" and Cupertino, California by default. Some clients may prefer to force a specific time zone when traveling. You can change this to "ON" and "Chicago," if this is your preference.

To release your Inner Geek, go to http://support.apple.com/manuals/en_US/Enterprise_Deployment_Guide.pdf (p34)

Using cMail

cMail can be set up on the iPhone using IMAP [recommended] or POP3. Generic instruction for setting up email clients may be found at http://nsit.uchicago.edu/docs/email/.

To set up a cMail account using IMAP on your iPhone,

  1. Tap Settings → Mail, Contacts, Calendars → Add Account → Other
  2. Configure settings (see below)
    1. In the "New Account" screen, enter
      1. Name, enter your Full Name
      2. Address: enter yourcnetid@uchicago.edu
      3. Password: your CNet password
      4. Description: enter cMail
      5. Tap "Save"
    2. It will begin looking up account information; it will not find the critical information it needs and will continue the setup process
    3. The IMAP Tab should be highlighted in blue
    4. Confirm that Name, Address, and Description have been carried forward.
    5. Under the "Incoming Mail Server" section
      1. Tap Host Name: enter imap.uchicago.edu
      2. Tap User Name: enter yourcnetid
      3. Password: should have been carried forward from Step 1. If not, enter your CNet password here.
    6. Under the "Outgoing Mail Server" section
      1. Tap Host Name: enter authsmtp.uchicago.edu
      2. Tap User Name: enter yourcnetid
      3. Password: enter your CNet password.
    7. Tap Save
    8. Your Device should verify IMAP settings and obtain the correct SSL configuration.
  3. Done!

Other Mail Systems:

CBIS posts instructions for settings here, and CBIS, Development, and GSB offer support through their own divisional staff. The iPhone has native support for other accounts like Google and Yahoo, and for IMAP accounts; please see your service provider's documentation.

Accessories

  • You may purchase a bluetooth headset, and Apple car or travel charger, and AppleCare at the same time you are purchasing your phone, from the several listed in the Phone Models page.
  • After purchase or for a wider array of accessories, please visit the Solution Center's website, http://nsit.uchicago.edu/groups/solutioncenter/. The staff at the Solution Center can assist you in using BuySite to obtain other items you may need.

Last updated: 10/8/09