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Report Network Problem

Complete this form if you experience any recurring AT&T Network problems and submit. If you're having problems with your phone, please visit our Phone Problems page. Make sure to fill in all required (*) fields. If you have any questions, please contact Integrated Client Services & Support at 2-9100, option 3.

Date:
Customer
Name:* Mobile number*:
Email*: Alternate Phone*:
Equipment
Equipment Type
 Manufacturer and Model*

You can locate the ESN/IMEI number by looking behind your phone's battery or by dialing *#06#

ESN/IMEI number:

Handheld
Installed in car

Samsung
Motorola
Nokia
Ericsson
Siemens
LG
RIM (Blackberry)
Apple (iPhone)
Palm (Treo)
PDA


Model: 

Antenna Type

(If you can see the antenna, it is external. Otherwise, it is an internal antenna.)
Internal
External
Accessories Used:

Handsfree
Head Set
Bluetooth
Handset/Booster

Call Type: Point to Point

 Mobile to Land
Mobile to Mobile
Land to Mobile
Landline Carrier's Name:

Service/Calling Challenges
Dropped Calls
No Coverage
Echo
Fail to Connect/Call Failed

Voice Quality

No Data - email, web
Occurrence
Problem Occurred:

Occasionally
Frequently
All of the Time

Date of last occurrence*:

Time of last occurrence*:

Overall description of the problem :

 

Location of the problem :

On Campus
Off Campus

Detailed Location:

AT&T will utilize this information in efforts to improve overall network performance and customer satisfaction. Customers may be contacted for additional details or follow up.

 

Last updated: 4/22/09