Computer Leasing
Fee-Based Support
Clients who lease from Computer Leasing are eligible for the optional Fee-Based Support program. While Computer Leasing's standard replacement policy ensures that any difficulty with hardware will be quickly dealt with, the added protection of the Fee-Based Support program ensures that valuable data is backed and up and ready to be restored should any problems arise.
Costs
The added service costs $40.00 per month, per machine. Fee-Based Support contracts are renewable on a yearly basis with cancellation on a yearly basis only. If you start your lease without enrolling in the Fee-Based Support program, you can still choose to enroll at a later time. You can subscribe at the beginning of the first, second, or third year of your lease. It is possible to subscribe at other times, although the department must pay for that entire year's worth of support (Computer Leasing does not prorate the yearly fees).
Features
Fee-Based Support features include:
- TSM
- Single Point of Contact for Installation, Support and Asset Management
- Disaster Recovery
- Data Migration
TSM
- University centrally-managed backup and restoration system
- Automated backups are performed nightly on each computer and are available for restoration the following day
- TSM server maintained by NSIT Central Servers & Mainframes division
- Requires a software client to be installed on all Fee-Based Support contracted desktop computers
- Computers must be logged off at night but remain on
Single Point of Contact for installation, support and asset management
- Contact NSIT Technical Support Line at 773-834-TECH (773-834-8324) for problem determination and tracking
- Dispatch technician for on-site service calls
- Trouble-ticketing for an on-site service call
- Recurring problems can be tracked
- Equipment is tracked in the Asset Management System
- Key departmental contacts are maintained in its database
- Contract tracking
Disaster Recovery
- Each computer is equipped with a removable hard drive for easy swap out
- In the event of a hardware failure, a full replacement is dispatched with a technician to customer's location
- In the event of a software failure, a standard-configured hard drive will be installed, while restoration of backed-up software is performed to the existing drive and returned to the customer the following day
- Future plans include "time travel" software to return a computer to a condition prior to a software failure
Data Migration
- Migrations of select software and data from old equipment to new, leased equipment
Last updated: 8/21/09