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Home > Services > Telephones, Fax & Paging > Paging > Enhanced Options

Paging

Enhanced Options

• Accessing Additional Options
• Text Messages
• Covering & Referral
• List of Status Codes
• Password
• Spoken Name
• Personal Greeting
• Paging Express Mail

Accessing Additional Options

• Dial 195 on campus (773-834-1955 from off campus).
• When you hear "Please dial the page ID #," enter * and your ID # (if you have a password, the system will ask for it).
• When you hear "Dial the password then press #," enter your password and #.
• The system will now inform you if you have messages or not and announce your Status.
  
• When you hear "Dial a new Status Code now, star * to retrieve messages, pound # for additional options, or hang up now," enter #.
• When you hear "To change Covering or Referral, dial 1. To hear a list of Status Codes, dial 2. To change your Password, dial 3. To record a spoken name, dial 4. To record a Personal Greeting, dial 5, or to exit Additional Options, dial 0," make your selection by entering the appropriate number.
  

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Text Messages

Text Messages can be sent to an alphanumeric pager by either email or by the web. For an additional charge, you can also call the National Dispatch Center to have a message sent.

• Email - Each pager will be assigned an email address allowing anyone to e-mail you a text message. The email address is the (pager number)@page.metrocall.com (e.g., 7736529999@page.metrocall.com).
• Web - You'll will be given the 10 digit phone number that corresponds to your alphanumeric pager that will be used in conjunction with the web page. Go to http://www.Metrocall.com/. Click on "Send a page" and follow the instructions.
• National Dispatch Center (NDC) - This can be reached by dialing 1-800-362-PAGE(7243). The operator will take a message and page the individual for you with a text message. This is a chargeable option to the owner of the pager.

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Covering & Referral

In Covering, calls for one pager are forwarded to another pager. The second pager is now covering for the first pager.

In Referral, calls to a pager are referred to a telephone. The caller must hang up and dial the telephone number.

To access Covering & Referral:

• Dial 195 on campus (773-834-1955 from off campus).
• When you hear "Please dial the page ID #," enter * and your ID # (if you have a password, the system will ask for it).
  
• When you hear "Dial the password then press #," enter your password and #.
• The system will now inform you if you have messages or not and announce your Status.
  
• When you hear "Dial a new Status Code now, star * to retrieve messages, pound # for additional options, or hang up now," enter #.
  
• When you hear "To change Covering or Referral, dial 1. To hear a list of Status Codes, dial 2. To change your Password, dial 3. To record a spoken name, dial 4. To record a Personal Greeting, dial 5, or to exit Additional Options dial 0," enter 1 and follow the prompts.

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List of Status Codes

To hear the list of Status Codes:

• Dial 195 (773-834-1955 from off-campus).
  
• When you hear "Please dial the page ID #," enter * and your ID # (If you have a password, the system will ask for it).
  
• When you hear "Dial the password then press #," enter password and #, and then the system will inform you if you have messages or not and announce your Status.
  
• When you hear "Dial a new Status Code now, star * to retrieve messages, pound # for additional options, or hang up now," enter #.
• When you hear "To change Covering or Referral, dial 1. To hear a list of Status Codes, dial 2. To change your Password, dial 3. To record a spoken name, dial 4. To record a Personal Greeting, dial 5, or to exit Additional Options, dial 0," enter 2.
  
• You will hear:
  
  • 4 - Out On page
  • 5 - Messages being stored, not available
  • 8 - Not available - No messages being stored."

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Password

Password protection is available to protect unauthorized access to additional options and changing status. Therefore, it is strongly recommended that all page holders use a password.

Once you select a password (up to seven digits), you must enter it in the future before the system will allow access to the Additional Options menu. Because you alone enter your password, and only you can change it, complete security is assured.

To create or change a password:

• Dial 195 on campus (773-834-1955 from off campus).
• When you hear "Please dial the page ID #," enter * and your ID # (if you have a password, the system will ask for it).
  
• When you hear "Dial the password then press #," enter password and #.
  
• The system will now inform you if you have messages or not and announce your Status.
  
• When you hear "Dial a new Status Code now, star * to retrieve messages, pound # for additional options, or hang up now," enter #.
  
• When you hear "To change Covering or Referral, dial 1. To hear a list of Status Codes, dial 2. To change your, Password dial 3. To record a spoken name, dial 4. To record a Personal Greeting, dial 5, or to exit Additional Options, dial 0," enter 3 and follow the prompts.

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Spoken Name

When using the Spoken Name option, callers will hear your spoken name, or department name (i.e., on-call pager rather than your pager ID #).

To record your name:

• Dial 195 on campus (773-834-1955 from off campus).
• When you hear "Please dial the page ID #," enter * and your ID # (if you have a password, the systems will ask for it).
• When you hear "Dial the password then press #," enter your password and #.
• The system will now inform you if you have messages or not and announce your Status.
  
• When you hear "Dial a new Status Code now, star * to retrieve messages, pound # for additional options, or hang up now," enter #.
• When you hear "To change Covering or Referral, dial 1. To hear a list of Status Codes, dial 2. To change your Password, dial 3. To record a spoken name, dial 4. To record a Personal Greeting, dial 5, or to exit Additional Options, dial 0," enter 4 and follow the prompts.

To change or delete your Spoken Name at any time, please follow the same set of instructions and the system will prompt you.

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Personal Greeting

When using the Personal Greeting option, callers will hear your personal greeting rather than your status code.

To record a Personal Greeting:

• Dial 195 (773-834-1955 from off-campus).
  
• When you hear "Please dial the page ID #," enter * and your ID # (if you have a password, the system will ask for it).
• When you hear "Dial the password then press #," enter password and #.
  
• The system will now inform you if you have messages or not and announce your Status.
  
• When you hear "Dial a new Status Code now, star * to retrieve messages, pound # for additional options, or hang up now," enter #.
  
• When you hear "To change Covering or Referral, dial 1. To hear a list of Status Codes, dial 2. To change your Password, dial 3. To record a spoken name, dial 4. To record a Personal Greeting, dial 5, or to exit Additional Options, dial 0," enter 5 and follow the prompts.

To change or delete your Personal Greeting at any time, please follow the same set of instuctions and the system will prompt you.

Note: Your Status setting still determines whether or not you can be paged; see Changing Status Codes for information on setting your Status.

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Paging Express Mail

Paging Express Mail is as an optional feature. By request, page holders may add voicemail option to their pagers so that callers can leave a message. Then the page holder will be paged to voicemail.

This option allows page holders to be paged to either the phone number or the voicemail system depending on what the caller chooses. Someone pages an individual and is offered the option to either enter a call back number or "#" to be transferred to voicemail to leave a message. If a message is left the page holder receives a page with "2-5163." They can then simply retrieve their voicemail message as usual.

To learn more about this exciting new paging feature, please call 2-9100.

• Dial 195 (773-834-1955 from off-campus).
  
• When you hear "Please dial the page ID #," enter the ID # of the person you're calling. You will then hear the person's name or ID # and status.
  
• When you hear "Please enter a call back number or pound to leave a VoiceMail message," enter # and you will hear "Your call is being transferred to VoiceMail. Please hold."
  
• You should leave a message.

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