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Service Agreement
Hardware Repair
Service Agreement
- Hardware Service Departmentis NOT responsible for data loss for any reason including:
- In the event of a computer failure while in service
- In the event the hard drive was formatted to repair the operating system software.
- Customer is responsible for data backup before repair.
- Hardware Service Department reserves the right to erase the computer's hard drive to ensure proper repair of the unit by eliminating software as a variable wheneverHardware Service Department deems it necessary.
- Software errors, corruption, or otherwise that cause poor performance or loss of functionality of the computer is NOT covered by ANY manufacturer's warranty.
- Hardware Service Department is NOT responsible for viral infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair.
- Customer is responsible for ensuring password(s) on the system follow NSIT's guideline for Good Passwords at http://security.uchicago.edu/docs/userpassword.shtml.
- Customer is responsible for updating definitions to antivirus software and applying security patches to the operating system after the date of repair on the unit.
- Hardware Service Departmentis NOT responsible for equipment left in service for over three months from the time of the unit‘s entry into service, regardless of the state of repair.
- Hardware Service Department is NOT responsible for notifying you, the customer; in the event your equipment is being disposed of when said equipment has been here for over 3 months.
- All service orders are subject to a minimum $35 bench fee once it reaches a technician's bench regardless of the state of repair or outcome of the diagnosis.
- All equipment must be picked up within 30 days of completion or a $45 per month fee will to be added to the cost of Service Repair Order.
- ALL Part purchases are final and cannot be returned.
- Hardware Service Departmentdoes not support any applications or software except for Microsoft Windows or Mac Operating Systems.
- Customer is responsible for determining application compatibility with any operating system they've enlisted Hardware Service Department to install or upgrade to.
Last updated: 6/25/08