NSIT: Computing, Networks & Phones

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Home > Services > Computer Repair > Service Agreement

Hardware Repair

Service Agreement

Fees & Returns

• All service orders are subject to a minimum $40 service fee once it reaches a technician's bench regardless of the state of repair or outcome of the diagnosis. This fee will not be assessed if the part is under warranty.
• All part purchases are final and cannot be returned.

Data

• Customer is responsible for data backup before repair.
• Hardware Service Department is NOT responsible for data loss for any reason including:
  • In the event of a computer failure while in service
  • In the event the hard drive is formatted to repair the operating system software.
• Hardware Service Department reserves the right to erase the computer's hard drive to ensure proper repair of the unit by eliminating software as a variable whenever Hardware Service Department deems it necessary.

Software

• Software errors or corruption that cause poor performance or loss of functionality of the computer is NOT covered by ANY manufacturer's warranty.
• Hardware Service Department does not support any applications or software except for Microsoft Windows or Mac Operating Systems.
• Customer is responsible for determining application compatibility with any operating system they've enlisted Hardware Service Department to install or upgrade to.

Security

• Customer is responsible for ensuring password(s) on the system follow NSIT's guidelines for good passwords at http://security.uchicago.edu/docs/userpassword.shtml.
• Customer is responsible for updating definitions to antivirus software and applying security patches to the operating system after the date of repair on the unit.
• Hardware Service Department is NOT responsible for viral infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair.

Equipment

• Hardware Service Department is NOT responsible for equipment left in service for over three months from the time of the unit's entry into service, regardless of the state of repair.
• Hardware Service Department is NOT responsible for notifying you, the customer, in the event your equipment is being disposed of when said equipment has been here for over 3 months.
• All equipment must be picked up within 30 days of completion or a $45 per month fee will to be added to the cost of Service Repair Order.