Hardware Repair
Frequently Asked Questions
- How long will it take to repair my computer?
- Will I need to drop off anything besides the computer?
- Can I order the parts and put them in myself?
- How long is the warranty on a repair?
- Is there a return policy on parts?
- What is a customer installable part?
- What is a repair part? What computers do you work on?
Repair time can depend on a number of variables, including warranty status, the workload at the time of drop-off, the time it may take to diagnose, the time it takes for a part to ship, and whether the part is on backorder. Typically repairs take 3 to 5 business days. Upgrades such as memory or hard drive installations can often be done within the same day.
Usually no. Most of the time we have the necessary cables and accessories to get a machine up and running. Notebook computers are an exception to this rule; if you are bringing in your notebook for repair, please bring along the AC adapter or power cord for the machine, as we may not have the right cables for your specific model of notebook.
No. If the part is ordered as a "repair part" the vendor expects the faulty part to be shipped back, so for these we have to do the work.
Service parts have a warranty of 90 days, and we warranty the work and parts for that period of time. The warranty on software issues is 7 days.
For customer installable parts the return period is 15 days. For repair parts there are no returns.
If the part does not require tools, ESD prevention, or disassembly of the computer of any kind, then it is customer installable. Examples would include notebook batteries, AC adapters, desktop keyboards and mice.
A repair part is one the Hardware Service Department installed to replace a faulty part. The faulty part in turn is sent back to the vendor the part was ordered from for credit. Repair parts are usually cheaper then buying one outright; this is because the vendor issues a credit when the faulty part is returned.
The Hardware Service Department is authorized to provide warranty repair on Apple, Dell, HP, andIBM computers, and on HP LaserJet and Xerox Phaserprinters. As a general rule, we can also order parts for any machines from these vendors which are out of warranty. There are some exceptions.
Last updated: 10/25/07