Student Phone Repair
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Student Telephone Repair
NSIT provides local service (dialtone) as part of your campus residence service; we assume responsibility only for the wiring, NSIT provided telephones, and switching components from the jack in your wall back to our equipment. Students can bring their own telephone but are responsible for all repairs. If you are having problems with your telephone, you should first try to determine where the problem lies. Try these steps first:
- If the problem is with a telephone you brought with you, follow the instructions on your warranty or contact your equipment retailer. NSIT cannot repair your telephone equipment.
- Try a new phone from your residence hall's front desk in the jack you are having trouble with. If the new phone doesn't work, then the problem is probably with the jack or the wiring.
- Common points of failure are with the cords: either the line cord which goes from the wall to the telephone set or the coiled handset cord. Try new cords from the dorm front desk and see if this solves the problem.
- If you have accessories, such as an answering machine, the problem may be with the accessory. Unplug the equipment to see if your phone works.
If you've tried a new phone or cord and still have a problem, return the new equipment to the front desk and ask them to report the problem to NSIT.
Return to the Telephone Home Page.
Last updated: 1/24/08