Telephones
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Student Telephone Repair
NSIT provides local service (dialtone) as part of your campus residence service; we assume responsibility only for the wiring, NSIT provided telephones, and switching components from the jack in your wall back to our equipment. Students can bring their own telephones but are responsible for all repairs. If you are having a problem with your telephone, you should first try to determine where the problem lies. Try these steps first:
- Try a new phone from your residence hall's front desk in the jack you are having trouble with. If the new phone doesn't work, then the problem is probably with the jack or the wiring.
- Common points of failure are with the cords: either the line cord which goes from the wall to the telephone set or the coiled handset cord. Try new cords from the residence hall front desk and see if this solves the problem.
- If you have accessories, such as an answering machine, the problem may be with the accessory. Unplug the equipment to see if your phone works.
If you've tried a new phone or cord and still have a problem, return the new equipment to the front desk and ask them to report the problem to NSIT. All residence hall trouble tickets must originate from the residence hall's front desk.
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Last updated: 6/23/09